Data deletion instructions

When you message Everland Hotel on Facebook Messenger, Zalo OA or our website chat, the hotel's virtual assistant stores: your messages (including links to photos you send), your chat display name, and the details you give when asking about or booking a room — name, phone number, email, stay dates, number of guests, children's ages and service requests.

We use this only to reply to you, handle your booking and look after you during your stay. We keep it for at most 10 years, after which it is deleted automatically.

You can use any one of these:

1. Send “Delete my data” to Everland Hotel on the same channel you used (Messenger, Zalo OA or website chat). The assistant records it immediately and passes it to the hotel manager.
2. Email info@everlandhotel.com.vn with your Facebook/Zalo display name and roughly when you messaged us, so we can find the right data.
3. Call our hotline at 0901133655.

Your entire chat history, the details you sent through the chat, your stored display name, service requests and any scheduled follow-up messages.

Once done, you receive a confirmation in the chat (for requests by email or phone, we confirm through the channel you contacted).

Payment records and invoices the hotel must keep under accounting and tax rules.

System backups are kept for 14 days and then deleted automatically; your data in older backups expires on that schedule.

Deleting the conversation in Messenger or Zalo only removes it from your device. To delete the hotel's copy, please send a request using one of the options above.